ASI Support Services
Advanced Solutions International (ASI) values lifelong customer
relationships.
This is why we focus on providing customers with all the tools and
resources necessary to keep iMIS forever. The
decision to purchase iMIS is an investment in
your organisation's future, and the iMIS Software Update Plan (SUP) is designed to
maximise and protect your investment.
Plan members receive access to award-winning and certified customer
support, regular software updates, and value-added online resources.
ASI Support Services Portfolio
Online Resources
Online resources are available to SUP members. To access online
resources, you must obtain a user name and password. To obtain a user
name and password, visit www.advsol.com/register.
iMIS HelpNet e-Community
iMIS HelpNet is an online self-service
community devoted to empowering iMIS users to
solve their own issues and develop application expertise. It contains
extensive iMIS documentation including user
manuals, release notes, and installation instructions as well as a
discussion forum.
iMIS Tech Support e-Community
ASI Technical Support maintains an online community with technical
documentation, articles, and updates. Through this online community
iMIS users can also access product releases,
sample reports, and database maintenance scripts and utilities.
KnowledgeBase Search
iMIS users can also access the powerful iMIS Knowledgebase
online. This tool allows iMIS users to
search the entire library of online resources including iMIS HelpNet documents and discussions, previously
resolved technical issues, and other product and technical
information.
Documentation
iMIS users can access electronic copies of
iMIS documentation in the HelpNet e-Community
or purchase commercially printed and bound iMIS manuals.
Customer Support
ASI's Technical Support team is a three-time winner of Service and Support Professionals Association's
(SSPA) Software Technical Assistance Recognition (STAR) Award and
Support Center Practices (SCP) Certification. SCP Certification measures
the effectiveness of customer support based upon a stringent set of
performance standards and represents best practices for the industry.
You can receive technical support via the Web or after submission of
an issue by telephone, Monday through Friday, from 1:00pm to
9:00pm GMT. You can submit, monitor, review, and update a technical
support request via the Web 24 hours a day, 7 days a week. You can also
search a database of previously resolved technical issues. For a review
of the services available, please review your iMIS Customer Guide. If you have any additional
questions, please contact the Customer Contact Center at CustomerContactCenter@advsol.com.
Software Updates
ASI provides iMIS software updates
throughout the year as either a maintenance release or production
release.
iMIS maintenance releases address important
product issues between production releases and are made available for
download via the Web.
iMIS production releases take advantage of
technological advances as well as incorporate new features based on
feedback from the entire iMIS community of
users. The iMIS community is comprised of more than 30,000
people, from 15 countries, representing a wide variety of nonprofit
organizations as well as Authorized iMIS
Solution Providers and ASI staff. iMIS
production releases are distributed on a CD and made available for
download via the Web.
