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Fifth Annual Lehman Associates Study Highlights ASI’s Continued Association Software Market Dominance


iMIS Continues Market Share and Customer Satisfaction Leadership


ALEXANDRIA, Va., (June 28, 2010) - Advanced Solutions International (ASI), the leading global provider of web-based software for associations and non-profits, today announced its continued dominance in the association software market. According to the 2010 Association Management System (AMS) Market Study conducted by Lehman Associates, the company leads in market share with nearly 40 percent, more than double the nearest competitor, and ranks highest among major AMS vendors in customer satisfaction.

Lehman Associates interviewed and compiled data from national and international associations with budget sizes of $1 million or greater in North America over the first half of 2010. Respondents were asked to provide information on their current use of AMS technology, purchasing process, upgrade factors and implementation experience, as well as product satisfaction levels.

This year’s study includes new results which show that iMIS customers who receive service through an authorized iMIS partner have a higher overall satisfaction level than the customers of all other major AMS vendors.

"These new results are a ringing endorsement of the high-level of service our authorized partners routinely deliver," said Bob Alves, chairman and CEO, ASI. "More than 60 authorized partners support 75% of our global customer base, and combine with our independent iMIS users group (NiUG International) and ASI customer service to provide a level of multi-source customer support that can’t be matched by other AMS vendors who only provide single-source customer support."

The study showed that iMIS not only once again led other major AMS vendors in customer satisfaction, but also increased its ratings in four key customer satisfaction categories:

  • Meeting expectations for time to implement
  • Meeting expectations for cost to implement
  • Meeting expectations for ease of implementation
  • Meeting expectations for performance after implementation

"Evaluating and implementing AMS software is a daunting task for associations," continued Alves. "It is more important than ever for associations to be able to control the cost, time and complexity of an implementation project. Even though we have consistently led other AMS vendors in implementation experience, we continue to improve our unique approach of delivering what we promise."

About Lehman Associates

Since 1992, Lehman Associates has helped associations, companies and nonprofits improve their success by enabling executives to better understand the patterns of their businesses, and use that insight to craft effective business, product and marketing strategies. Services include technology and web strategy consulting, e-marketing and e-business development, and member and industry research. The Lehman Reports is a growing series of industry studies focused on effective technology utilization by associations. To learn more, visit www.ansible.com.

About ASI

Advanced Solutions International (ASI) is the largest, privately-owned global provider of web-based software for member and donor-based non-profits, and has served nearly 3000 customers and millions of users worldwide since 1991. ASI is the developer of iMIS, an upgradeable, software solution for managing associations, membership, non-profits and fundraising. iMIS 15, the latest evolution of iMIS, leverages Microsoft’s .NET development platform to provide a flexible and open web-based solution.